WELCOME TO YOUR
ROWLAND HEIGHTS
TRAVEL GUIDEBOOK
We're so thrilled you decided to book with us, and we want to make sure you have a 5-star stay.
If something isn't up to your standards, please let us know. It would be an honor for us to make your stay even better.
If you have any questions, please feel free to contact us via email or phone.
We hope you have a pleasant stay!
-Oakgate Team
CHECK-IN DETAILS
Check-in time: 4:00 PM-1:00 AM
Occasionally we accommodate checking in at other times, if you contact us.
ᯤ WI-FI
Network name: Happy home
Password: sunshine88
🚘 PARKING INFORMATION
📍Street parking is the only option available.
Note: The driveway is reserved exclusively for the tenants of the main house. Please avoid blocking it.
🔑 GAINING ACCESS
📍Your reserved unit is at the back of the main house. After parking your car, please enter the small gate on the left and proceed to walk towards the back to access your unit.
📍To enter the unit, simply touch the keypad to light it up, enter your access code followed by the "#" symbol, and rotate the handle to open the door.
Note: The door will automatically lock itself after 5 seconds.
HOUSE MANUAL
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The laundry room is shared with the tenants of the front house.
A laundry detergent and bleach will be provided for you.
Click here for the laundry location.
Click the following links to read their manual:
Dryer
The washing machine may sometimes be locked by accident.
Please press and hold the Steam (Control Lock) button for 3-4 seconds.Click here to see which button to press.
For any issues with the laundry machines, please contact us.
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Trash bins are placed in the parking area
Blue trash bin - Recyclable waste (bottles, boxes, paper, etc)
Green trash bin - Organic waste (leftover food)
Black trash bin - General waste
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The television is set up with the ability for you to log in to Netflix, Amazon Prime, Hulu, etc.
IMPORTANT NOTE: When you check out, please remember to return the remote to its original location or you may be charged with a $50 fine for loss of remote.
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The Wi-Fi mesh is located in the living room and placed on top of the couch.
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The breaker box is located outside the home, near the laundry room.
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The hot water control panel is located inside the laundry room, which is the first door on the path to the gate entrance.
Please contact us if you encounter any issues.
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The vacuum, broom, and mop are all kept in the laundry room.
REMINDERS BEFORE YOU LEAVE
Check-out time: 10:00 AM
Bedding
Please leave used beds unmade.
Power
Turn off all electrical appliances, stove, heater, lights, etc.
Furniture
Put back any rearranged furniture to its initial position.
Lock
Ensure to lock the doors and windows.
Belongings
Please double-check your belongings before going out.
Thank you for staying with us!