WELCOME TO YOUR


ROWLAND HEIGHTS

TRAVEL GUIDEBOOK


We're so thrilled you decided to book with us, and we want to make sure you have a 5-star stay.

If something isn't up to your standards, please let us know. It would be an honor for us to make your stay even better.

If you have any questions, please feel free to contact us via email or phone.

We hope you have a pleasant stay!

-Oakgate Team

CHECK-IN DETAILS

Check-in time: 4:00 PM-1:00 AM

Occasionally we accommodate checking in at other times, if you contact us.


ᯤ WI-FI

Network name: Happy home

Password: sunshine88


🚘 PARKING INFORMATION

📍You may park you car on the driveway.

📍For additional space, on-street parking is readily available.

🔑 GAINING ACCESS

📍Your reserved property is the main house. The entrance to the unit is located on the right side of the home.

📍To unlock the door, simply touch the keypad to light it up, enter your access code followed by the "#" symbol, and finally, rotate the handle to open the door.

Note: The door will automatically lock itself after 5 seconds.

HOUSE MANUAL

  • The laundry area is shared with the guests from the rear house unit.

    A laundry detergent will be provided for you.

    Click here for the laundry location.

    Click the following links to read their manual:

    Washer

    Dryer

    The washing machine may sometimes be locked by accident.

    Please press and hold the Steam (Control Lock) button for 3-4 seconds.

    Click here to see which button to press.

    For any issues with the laundry machines, please contact us.

  • Trash bins are normally placed in the parking area.

    Blue trash bin - Recyclable waste (bottles, boxes, paper, etc)

    Green trash bin - Organic waste (leftover food)

    Black trash bin - General waste

  • The television is set up with the ability for you to log in to Netflix, Amazon Prime, Hulu, etc.

    IMPORTANT NOTE: When you check out, please remember to return the remote to its original location or you may be charged with a $50 fine for loss of remote.

  • We have both a Wi-Fi router and a Wi-Fi mesh in the unit.

    The Wi-Fi mesh - is placed in the living area on the first floor, on top of the TV stand.

    The Wi-Fi router - is located in the Master's bedroom, beside the work desk.

  • The breaker box is situated outside of the unit. You can access it either through the door in the laundry area or by using the brown gate outside, right beside the garage.

    Click here to view the exact location.

  • The hot water control panel is located inside the laundry room.

    Please contact us if you encounter any issues.

  • The vacuum, broom, and mop are all kept in the laundry room.

REMINDERS BEFORE YOU LEAVE

Check-out time: 10:00 AM

Bedding

Please leave used beds unmade.

Power

Turn off all electrical appliances, stove, heater, lights, etc.

Furniture

Put back any rearranged furniture to its initial position.

Lock

Ensure to lock the doors and windows.

Belongings

Please double-check your belongings before going out.

Thank you for staying with us!

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